How long is the warranty?+
Every system comes with after-sales support and a clear warranty on workmanship and the bits we agreed. Exact terms get confirmed when you take one on. The Warranty page has the full overview.
Do I need to install Windows myself?+
No. Where we've said so, Windows is installed, activated, and updated. Plug in, sign in, play.
What if something goes wrong after I buy?+
Message us first. We diagnose, talk it through, and if it's covered we arrange repair or replacement. You're dealing with a local person, not a ticket queue.
I'm buying for my child and don't know the specs. Can you help?+
Yes. Tell us the games they play, the monitor if you know it, and a budget. We'll recommend something in normal English. No jargon dump.
Can I upgrade later?+
Yes. We pick and set up systems with that in mind, and we're happy to advise or do the work when you're ready.
Can you build to order?+
Yes. Tell us budget, games, and what you care about. We'll put together something that fits, not the most expensive build we can sell you.
How long does a build-to-order usually take?+
Depends on parts and how custom it is. We'll give you a realistic timescale when you enquire, and we only commit to dates we can keep.
Do you take trade-ins?+
Often yes, depending on condition and demand. Message us with what you've got and we'll give an honest take.
Can you deliver?+
Yes. Free local delivery across the Midlands on systems we list. Collection is fine too.
Can I pay cash?+
Yes. Cash on collection or delivery is fine, plus other methods we agree. We'll confirm when you enquire.
Is “message for details” because systems are expensive?+
No. Things move, and each machine is prepped individually. Message us and you'll get a clear figure, what's included, and whether it's still free. No pressure.
What's included when I buy a PC?+
A cleaned, stress-tested system with Windows ready as listed, honest specs, and after-sales support. Exact inclusions and warranty terms get confirmed when you take it on.
How do service bookings work?+
Tell us the issue (cleaning, upgrade, diagnosis, etc.), your location, and a preferred time. We'll confirm collection or drop-off and what to expect.
Will you push upgrades I don't need?+
No. If a clean and fresh paste is all you need, that's what we'll recommend. That's just how we work.
Still unsure?
A short message with your games, budget, and location is enough. We'll reply with clear options, including if waiting or keeping your current PC is the better move.