Promise · what we stand behind
The TrentCore Promise
Buying a gaming PC shouldn't feel like rolling the dice on a random listing. This is what we actually stand behind.
Warranty covers workmanship and the bits we agreed on. Exact terms get confirmed when you take a system on. Full overview is on the Warranty page.
Tested before it leaves
We put it under load so you're not the first person to find out something's wrong.
Ready to play
Windows is set up as listed. Plug it in, sign in, play. No weekend of setup purgatory.
Honest advice
We'll tell you what you'll actually feel. Sometimes that means a cheaper option. Sometimes it means don't buy yet.
Local after-sales
If it goes wrong, you get a real person in the Midlands. Not a ticket that vanishes into the void.
What we stand behind
Workmanship on assembly/refurbishment, functional testing prior to handover, and agreed components as listed at sale.
After-sales support
If something goes wrong, contact us first. We diagnose, advise, and where covered arrange repair or replacement.
Typical exclusions
Physical damage after delivery, liquid damage, unauthorised modifications that cause failure, and customer-introduced software issues.
How to claim
Message or email with purchase details and a short description. We'll guide remote checks, collection, or a local visit.
Full terms at sale
Exact warranty duration, covered components and response times are confirmed in writing when you purchase. Ask anytime if you want the current overview.